Pages tagged "trust"

4 pages tagged with trust. ← all tags

• Appropriate Reliance — Trusting AI the Right Amount, Not the Most The goal with AI isn't maximum reliance — it's calibrated reliance. Peer-reviewed evidence shows mere AI labeling triggers costly over-reliance and suppresses critical thinking, yet experts under-rely, and disclosing AI use erodes trust. The reconciliation: appropriate reliance, moderated by expertise and stakes.
• Customer-Perception Moments — How Style, Timing, and Structure Shape Judgment A Primores framework consolidating the wiki's behavioral-evidence research on customer perception: at discrete moments of judgment — the decision moment, the review-writing moment, the failure-recovery moment — small choices about content style, timing, and display structure have outsized, peer-reviewed effects. The cross-cutting meta-pattern: every headline behavioral finding comes with a context-dependent moderator (hedonic-vs-functional, severity, focal-customer) that can flip it. The practitioner discipline is to identify the moment and its moderators before applying the headline.
• AI Humor and Forgiveness — Self-Deprecating Humor as a Service-Failure Recovery Tactic When an AI agent makes a mistake, humorous responses make users more forgiving — and self-deprecating humor outperforms positive humor by a wide margin. Xie et al. 2025 (n=1,919, Journal of Business Research) found +47.8% forgiveness uplift for self-deprecating vs no-humor on low-severity errors. The effect disappears for high-severity failures and inverts when the customer is the focal victim (Honora et al. 2025, J. Business Ethics) — humor reads as sarcasm and reduces perceived company morality. The 2026 practitioner gate: low severity + non-focal-customer-burned + AFTER resolution = humor helps. Otherwise: stay sincere.
• Honest Assessment — AI Trust Signal Why admitting product weaknesses increases AI search citations: the counter-intuitive GEO pattern